Brightcove continuously monitors the status of all Brightcove Services and applications. If there are any interruptions in service, a note will be posted on the System Status Page. All scheduled maintenance notices will also be posted on this page.
To access the System Status Page, visit https://status.brightcove.com.
All posted notifications will include the following information:
- Incident Status
- Operational (Green)
- Notification (Blue - systems are currently in operation but affected by delays or intermittent outages)
- Partial Service Disruption (Yellow)
- Full Service Disruption (Red)
- Components - Service or area affected
- Current State and status. States include:
- Investigating - Engineers are looking into the issue
- Identified - Engineers have identified the issue and are looking to correct
- Monitoring - Issue resolved and Engineering monitoring to ensure all is healthy
- Resolved - Issue resolved
All posted messages will be in English and the time used is Eastern Standard Time (GMT-5).
Viewing the system status history
To view the System Status history, click the History link at the bottom of the page.
System Status Page components
Here is the list of components displayed on the System Status Page.
|Brightcove Players and the Playback API
|Dynamic Delivery - Playback
|Playback using our Dynamic Delivery service
|Dynamic Delivery - Ingestion
|Ingestion using our Dynamic Delivery ingest service
|Dynamic Delivery - SSAI
|Server-Side Ad Insertion for VOD content
|Including the Player Managment and Delivery System APIs
|API to manage videos and playlists
|Brightcove Live Module, Live API and Live with SSAI
|Cloud Playout streaming, Studio module, and APIs
|Analytics Studio module and the Analytics API
|Including Brightcove Social Module with distribution to Youtube, Facebook, and Twitter
|Gallery sites and the Gallery Studio module
|Campaign Studio module
|Brightcove Beacon Studio and Beacon apps
|OTT Flow apps
|Zencoder ingest service and APIs
|Third party integrations such as Drupal, SharePoint, or WordPress
|Playback Rights Managment Services
|Brightcove Support Portal
|Accessing or using the Brightcove Support Portal
|TVApp Agency OTT apps
|Previously Wicket Labs
Subscribing to system status changes
You can sign up to be notified when the system status changes. This section is organized as follows:
Subscribing to email
To receive notifications by email, click the SUBSCRIBE button, enter your email address and then click Subscribe.
After clicking Subscript, you will get the below message prompting them to check your email:
The email comes from firstname.lastname@example.org and has “Status Subscription” for subject. If you don’t see it, please check your spam folder and/or review with your IT team in case it is being filtered.
Subscribing to webhook
A webhook is a defined callback made with HTTP POST. You specify a URL where the callback will post a JSON object when there is a status update.
To sign up to be notified when the system status changes, select the SUBSCRIBE button. Then enter a URL to receive the JSON payload along with your email address.
When system status changes are sent, your webhook address should receive a JSON object similar to this:
Managing your subscription
After you have subscribed, you will receive an email with a link to a Manage Subscription page that allows you to manage your subscription. You can choose the components/products/regions you are interested in receiving notifications for. Make your selections and then click Save Subscription.
To unsubscribe, click the Unsubscribe link at the bottom of the Manage Subscription page.
Getting notifications in Slack
Slack has its own webhook system that can be used to connect status updates. Consult the Slack documentation for details.