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    Working with Registered Users

    In this topic, you will learn how to find information and manage settings related to registered users.

    Introduction

    A registered user is someone who has created an account with your Brightcove Beacon app. This can be a free account or a paid subscription.

    When a registered user has a question or a problem with their account, you can quickly look them up using a smart search, and verify their details. The first thing you will see is a list of registered users.

    Click an E-mail link in the list to display more information about the user. For each user, you will have the following tab sections:

    • Overview
    • Viewing history
    • Subscriptions
    • Active sessions
    • Profiles
    • Delete and forget

    You can also export detailed data about your registered users. This data can be used to help you manage email marketing campaigns, and customer relationship programs.

    Users list

    In Beacon Studio, in the primary navigation, click Registered Users to view a list of users for your account.

    Overview

    Actions

    For user details, do either:

    • Click an E-mail link in the Users list
    • In the search box, start typing either an email address or a user name; select a user from the results list

    Detailed information about a specific user is described in the following sections of this document.

    Overview

    The Overview tab displays general information about the selected user, including the plan names they have signed up for, and their parental control setting.

    Overview

    Fields

    • Email - Email address for this user
    • Name - First and last name of the user
    • Last Login - Date when the user was last logged into your app
    • Plan - A list of subscription plans that the user is signed up for
    • Parental Control - Whether the user has turned on parental controls for their account, and if a pin is required for access

    Actions

    • Click a Plan name to see details

    Plan Details

    Plan information

    Fields

    • Name - Subscription plan name
    • Description - Summary of the subscription plan
    • Status - Current status of the plan (whether it is published or not), and the user's subscription status
    • Options - Additional plan options available for the user

    Viewing history

    Viewing history displays a list of movies that this registered user has watched. History is captured and saved for 1 year.

    Viewing history

    Columns

    • Date - Date that a movie was viewed; click this column header to control the results sort order (descending or ascending)
    • Title - Name of the movie viewed
    • Profile - Name of the user profile

    Actions

    • Use the Show filter dropdown to limit display results
    • Click a Title name to see movie details

    Movie details

    Title information

    Fields

    • Title - Name of the movie, including it's season and episode
    • Genre - Descriptive category for the movie
    • Released - Year the movie was released
    • Duration - Time length of the movie in hours and minutes
    • Available - Movie availability
    • Plans - A list of plans that the user is subscribed to
    • Asset ID - Unique identifier for the movie

    Actions

    • Click the Asset ID number to view more details in the Media module

    Subscriptions

    The Subscriptions tab shows a list of subscription plan purchases and changes for a registered user. This includes plan trial periods.

    Subscriptions

    Columns

    • Plan name - Subscription plan name
    • Store name - App store name
    • Status - Current subscription status; values: In Trial, Pending or Active
    • Start - Start date for the associated subscription
    • Trial ends - End date for the user's trial period
    • Ends - End date for the associated subscription
    • Canceled - Date that the subscription was canceled

    Actions

    • Use the Show filter dropdown to limit display results
    • Click the Plan name to view more details about the plan

    Plan Details

    Plan information

    Fields

    • Name - Subscription plan name
    • Description - Summary of the subscription plan
    • Status - Current status of the plan (whether it is published or not), and the user's subscription status
    • Options - Additional plan options available for the user

    Purchases

    The Purchases tab shows a list of in-app purchases for a registered user.

    Purchases

    Columns

    • Date - Date when the user made an in-app purchase
    • Product description - Description for the item purchased by the user
    • Type - Type of purchase
    • Store Name - Name of the online store where the product was purchased

    Active sessions

    View a list of active sessions associated with a registered user.

    Active sessions

    Columns

    • Date - Date when a session was started; click this header to control the results sort order (descending or ascending)
    • Device - Type of device being used for a session
    • Start time - Time when a session was started
    • End Session - Click Delete icon associated with a session to delete it

    Actions

    • Click End all sessions to terminate all currently active user sessions

    Profiles

    View a list of user profiles associated with a registered user.

    Profiles

    Columns

    • Profile - Name of the profile
    • Created - Creation date and time
    • Remove Profile - Click Delete icon associated with a profile to delete it

    Delete and forget

    This action is used for GDPR compliance, when a user requests that their personal data be erased.

    Steps

    1. Click Delete and forget.

      Delete and forget
    2. To continue, type Delete in the text area.

      Delete and forget dialog
    3. To confirm, click Delete and forget.

    Page last updated on 29 Mar 2022